FAQs | Spirit
1. Are your bags original?
Yes! All our bags are designed in-house. Fabric is hand-picked, and we work our magic to get them manufactured. We're a proud Pakistani brand.
2. Can I see the original pictures before I place my order?
Of course! WhatsApp (0337-2372175) us a screenshot of what you want to purchase and we can show you original pictures and videos before you make your decision. You can also check out our video sections on Instagram and Facebook.
3. I want to know more about my bag and what it can fit, what do I do?
Feel free to contact us on WhatsApp 0337-2372175 or DM us on instagram (@myspirit.pk) and we'll guide you on all your queries regarding size and capacity of the bag you want to purchase.
4. Can I add a personalized note? It's for someone else!
Yes of course! Just add a note below the product section before checkout and we'll make sure to add a personalised note inside the package before we dispatch.
5. How can I place an order?
You can place your order through our website. Simply choose the bag you love, "add to cart" and continue to the check-out process. You can also place your order via our WhatsApp 0337-2372175.
6. What is your estimated delivery time?
The estimated shipping time is 3-5 working days depending on your city. We work with PostEx/Call Courier to make shipments all over Pakistan.
7. Are there any delivery charges?
Cash on Delivery charges are 250/-
Prepaid orders have Free Delivery.
8. What payment options do you offer?
Currently we accept payments through COD, EasyPaisa,SadaPay, Debit/Credit Card & Bank Transfer.
9. How can I track my order?
You can track your order via a provided link that is automatically emailed to you once the package is shipped. You can also track your orders here, and enter your CN number provided in your email or SMS.
10. I haven't received my package yet, what do I do?
For concerns regarding shipping, contact us at on our WhatsApp 0337-2372175, we'll be happy to resolve your issues.
11. What is your return/exchange policy?
We offer a 30 day money-back guarantee on all our products. Facing a problem? For more information, check out our Refund Policy or WhatsApp us directly at 0337-2372175.